CPCU Service Promise

CPCU Service Promise

Professional Image . Over The Top Teamwork . Exceptional Service . Exceed Expectations

We're committed to giving you a WOW experience each and every time you call or visit Carolina Postal Credit Union.

CPCU WOW factor - Service Promise

I commit to giving True Value to each member by:

Greeting them warmly
Showing them I care
Asking good open-ended questions
Giving them my complete attention
Listening to them without interrupting
Taking ownership and helping the member
End the conversation with their name, thank them and invite them to come back

If a member has an issue or problem, I will:

Listen to the problem and understand completely before talking
I will jot down notes if necessary to stay engaged and understand the problem
Identify the cause of the problem
Discuss possible solutions
Ask an expert if needed
Solve the problem
Follow up with member

I will look at every problem with a member as an opportunity to create strong loyalty with that member. How I handle the problem will determine their future business with us!

Created by CPCU Employees for CPCU Employees

Last Updated: May, 2006

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